Responsible Gaming

Responsible gaming at Wild Fortune on wildfortunebet-au.com is about keeping gambling as a form of entertainment, not a way to make money or solve financial problems. Our goal is to help you make informed, conscious decisions about when, how, and how much you play, and to recognise early when your gambling might be becoming risky. We provide tools, information, and access to independent support services so that you can stay in control. If you experience any issues related to your gambling, the Wild Fortune team will take your concerns seriously and will assist you with limits, breaks, or self-exclusion and direct you to professional help services available in Australia and internationally.

Risk Awareness

Gambling-related harm can develop gradually and may be difficult to notice in yourself. Being aware of common warning signs can help you act early and reduce the risk of serious problems. Wild Fortune on wildfortunebet-au.com encourages all players to regularly reflect on their behaviour and, if needed, to use our tools or seek confidential help from specialist services in Australia.

Common signs of risky or problem gambling

• Increased time and frequency: You are playing more often, for longer sessions, or late at night, and find it difficult to stop even when you planned to.
• Chasing losses: You increase your bet size or return quickly after a loss because you feel you "must win it back" or "recover today's losses".
• Preoccupation with gambling: You think about the casino while at work, with family, or doing other activities, and look forward to gambling more than to other hobbies.
• Spending beyond your means: You gamble with money needed for rent, bills, food, education, or borrow money / use credit to keep gambling.
• Secrecy and guilt: You hide your gambling from family or friends, delete transaction histories, or feel shame and anxiety after sessions.
• Impact on daily life: Gambling leads to arguments, missed work or study, reduced performance, sleep problems, or loss of interest in usual activities.
• Mood changes: You feel irritable, restless, or depressed when you cannot gamble, or rely on gambling to escape from stress or negative emotions.

Self-assessment: check your gambling behaviour

The following statements are for personal reflection only. Answer honestly "Yes" or "No" to each:

• 1. In the last 12 months, have you spent more time or money on Wild Fortune or other gambling than you originally intended?
• 2. Have you tried to win back money you lost by continuing to gamble or increasing your stakes?
• 3. Have you ever lied to family, friends, or colleagues about how much you gamble or how much you have lost?
• 4. Have you ever used money intended for essential expenses (rent, mortgage, bills, food, education) to gamble?
• 5. Have you felt nervous, irritable, or unable to relax when you tried to cut down or stop gambling?
• 6. Have your gambling activities at wildfortunebet-au.com or elsewhere caused conflicts at home, work, or in your social life?
• 7. Do you rely on gambling as a way to cope with stress, sadness, boredom, or other difficult emotions?

Interpretation (not a diagnosis): If you answered "Yes" to one or two questions, consider reducing your play and setting stricter limits. If you answered "Yes" to three or more, there may be a risk of gambling-related harm, and you are strongly encouraged to use the tools described below, take a break, and contact a professional support service in Australia or internationally.

Important notice for Australian players: Wild Fortune operates under a Curaçao licence and is not licensed in Australia under the Interactive Gambling Act 2001. This means you do not have access to Australian governmental dispute resolution or compensation schemes if problems arise. This makes it even more important to protect yourself proactively and to seek independent advice when needed.

Limits & Tools

Wild Fortune on wildfortunebet-au.com provides a range of voluntary tools to help you control how much time and money you spend. These tools are designed to support harm minimisation principles and to encourage you to set predefined boundaries before you start playing. Once activated, certain limits cannot be increased immediately, which is intended to prevent decisions being made under the influence of stress or emotions.

Deposit limits (daily, weekly, monthly)

• Purpose: Deposit limits allow you to cap the amount you can transfer to your casino balance over a defined period (for example, per day, per week, or per month). This does not guarantee profit or loss control but restricts how much you can risk within that timeframe.
• How to set a deposit limit:
  1. Log in to your Wild Fortune account on wildfortunebet-au.com.
  2. Open the "Profile" or "My Account" section from the main menu.
  3. Select "Responsible Gaming" or "Limits" (the exact wording may vary slightly in 2025 - 2026).
  4. Choose "Deposit Limit" and then select the period:
     • Daily - for example, maximum AUD 50 per 24 hours
     • Weekly - for example, maximum AUD 150 per 7 days
     • Monthly - for example, maximum AUD 400 per 30 days
  5. Enter the desired maximum amount in AUD or the currency of your account (for example, "50" for a daily limit of AUD 50).
  6. Confirm your choice by clicking "Save" or "Apply".
• Changing a deposit limit:
  • Decreasing a limit will normally take effect immediately or as soon as technically feasible.
  • Increasing or removing a limit may be subject to a cooling-off period (for example, 24 hours or longer) and will only apply after you re-confirm your decision.
  • Wild Fortune may refuse or delay increases in limits if risk indicators are detected under our internal policies.

Time management: session limits and reminders

• Session timers: To prevent excessively long gambling sessions, you can activate tools that monitor the duration of your login session.
• How to set a session limit or reminder:
  1. Log in and go to "Profile" -> "Responsible Gaming" (or equivalent wording).
  2. Select "Session Limit" or "Reality Check".
  3. Choose a period after which you wish to receive an on-screen reminder (for example, every 30 minutes, 60 minutes, or 120 minutes).
  4. Once enabled, a popup will appear after the selected interval, summarising your session time and often your net result, and offering options to continue or log out.
  5. If a hard session cap is available, you may set, for example, a maximum of 2 hours, after which you will be logged out automatically.
• Recommendation: Combine time reminders with deposit limits, and schedule regular offline breaks where you step away from your device and assess how you feel.

Short breaks: "Time-Out" (24 - 72 hours)

• Purpose: A Time-Out (also called a "cooling-off" period) is designed for situations where you feel stressed, upset, or tempted to chase losses, and you wish to pause gambling for a short, predefined period.
• How to activate a Time-Out:
  1. While logged in, go to "Profile" -> "Responsible Gaming" -> "Time-Out" (or similar).
  2. Select the desired duration, for example:
     • 24 hours
     • 48 hours
     • 72 hours
  3. Read the on-screen description of the consequences (temporary suspension of play and deposits).
  4. Confirm your choice. In some cases, you may be asked to re-enter your password or confirm via e-mail.
• Effect of Time-Out:
  • You will be unable to place bets or make deposits until the period expires.
  • Depending on technical implementation, you may still be able to log in to view your balance or pending withdrawals, but not to gamble.
  • The Time-Out cannot normally be shortened or cancelled once activated.

Note: If you feel that a short Time-Out is not sufficient, or if you repeatedly require such breaks, consider using the longer-term self-exclusion options described below and contact independent support services.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for players who recognise that they are at significant risk of gambling harm or who are already experiencing problems. By self-excluding, you ask Wild Fortune to block your access to gambling services on wildfortunebet-au.com for a longer period, and you accept that this block cannot be easily reversed.

Types of self-exclusion

• Temporary self-exclusion: Suspension of your account for a minimum of 6 months or another fixed period (for example, 6, 12, or 24 months).
• Permanent or lifetime self-exclusion: Indefinite closure of your gambling account, with a policy that the account will not be reopened in the future, subject to applicable legal requirements and internal procedures.

How to request self-exclusion step by step

1. Access the self-exclusion section:
   • Log in to your account, if you are still able to do so safely.
   • Go to "Profile" or "My Account".
   • Select "Responsible Gaming" and then "Self-Exclusion" (wording may vary in 2025 - 2026).
2. Choose the exclusion period:
   • From at least 6 months for temporary exclusions.
   • Longer fixed terms such as 1 year, 2 years, or 5 years (if available).
   • Lifetime or permanent exclusion, which is intended to be final.
3. Confirm your decision:
   • Carefully read the explanation of consequences displayed on the screen.
   • Tick the box confirming that you understand the self-exclusion terms.
   • Click "Confirm" or "Self-Exclude Now". In some cases you may receive a confirmation e-mail and need to click a link to activate the exclusion.
4. If you cannot log in:
   • Contact our support team via live chat on wildfortunebet-au.com or by e-mail to the Responsible Gaming team (see Contact & Feedback below).
   • Clearly state that you wish to self-exclude and specify the desired period (minimum 6 months or lifetime).
   • Support may need to ask security questions to verify your identity before applying the exclusion.

Consequences of self-exclusion

• Access restrictions:
  • You will not be able to log in and play on wildfortunebet-au.com using the excluded account.
  • We will take reasonable steps under our Curaçao-licenced operations to prevent you from opening new accounts under the same personal details, but we cannot guarantee detection of all attempts, especially across different brands or operators.
• Deposits and marketing:
  • You will not be permitted to make new deposits or place bets from the excluded account.
  • We will take reasonable steps to stop promotional e-mails or SMS being sent to the excluded account, subject to technical and processing delays.
• Balance and withdrawals:
  • In most cases, you will be allowed to request withdrawal of your remaining real-money balance, subject to KYC and AML requirements and the general Terms and Conditions.
  • If there are unresolved bonus conditions, disputes, or investigations (for example, anti-fraud checks under clause 10 of the Terms), processing may be delayed.
  • Under Curaçao licensing and our policies, we are not obliged to refund past losses incurred before the self-exclusion request was made and accepted.
• Reactivation:
  • Temporary self-exclusions will remain in force until the end of the selected period and will not be lifted early.
  • Permanent or lifetime self-exclusion is intended to be final. Any request to reopen an account may be rejected in accordance with our responsible gaming policy.

Important legal note for Australian players: Wild Fortune operates as an offshore service under a Curaçao licence (Antillephone N.V. 8048/JAZ2019-015) and is not regulated by Australian state or federal gambling regulators. Australian authorities such as ACMA may block access to certain domains but do not manage individual self-exclusions on this site. For multi-operator or state-based exclusion options, please refer to official Australian resources such as your state or territory's gambling help service.

Support Resources

Professional, confidential help is available if you are worried about your gambling or about someone close to you. Because Wild Fortune is not licensed in Australia, there is no Australian governmental dispute resolution pathway for this website. However, there are multiple independent support services that provide counselling, information, and crisis support, many of which are free to use and available 24/7.

Local support services in Australia

• Gambling Help Online (National)
  • Website: www.gamblinghelponline.org.au
  • Live chat and e-mail counselling: 24/7
  • Free, confidential counselling and information for anyone affected by gambling, including family and friends.
• National Gambling Helpline (Australia-wide)
  • Phone: 1800 858 858 (free from most Australian phones)
  • Hours: 24 hours a day, 7 days a week (including public holidays)
  • Languages: English; interpreter services are available on request for other languages.
  • Services: Confidential counselling, referral to local face-to-face support, and information on self-exclusion and financial counselling.
• State and territory services: Each Australian state and territory operates its own gambling help programs, usually accessible via 1800 858 858 or through local health services. These may include face-to-face counselling, group programs, and financial counselling for gambling-related debts.

Emergency situations: If you or someone else is in immediate danger or at risk of self-harm, call 000 in Australia. For crisis counselling related to emotional distress, you may contact Lifeline on 13 11 14 (24/7, Australia-wide).

International support organisations

Self-exclusion and blocking tools by country

• United Kingdom - GAMSTOP:
  • Website: www.gamstop.co.uk
  • Free self-exclusion for online gambling operators licensed by the UK Gambling Commission.
  • Note: Wild Fortune on wildfortunebet-au.com is licensed in Curaçao and is not covered by GAMSTOP.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Managed by the Dirección General de Ordenación del Juego.
  • Allows Spanish residents to self-exclude from licensed operators in Spain.
  • Does not apply to Curaçao-licensed sites targeting Australian players.
• Other national schemes: Some EU countries and jurisdictions such as Malta operate central self-exclusion registers for locally licensed sites. These do not extend to wildfortunebet-au.com, but may still be relevant if you gamble on other regulated platforms.

Blocking software and device-level tools

• Gamban
  • Website: www.gamban.com
  • Blocks access to many gambling websites and apps when installed on your devices.
  • Subscription-based; may be available free through some counselling services.
• BetBlocker
  • Website: www.betblocker.org
  • Free blocking software that restricts access to gambling sites on selected devices.
  • Allows you to set the length of the blocking period.
• Operating system and router settings:
  • You can configure parental controls or DNS blocking (for example, via your home router or device-level controls) to block gambling domains.
  • Because Wild Fortune may use new mirror domains due to ACMA blocks, device-level tools can be more effective than blocking single URLs.

Family and friends - specialist support

• Australian services accessed via 1800 858 858 and Gambling Help Online also support family members and friends affected by someone else's gambling.
• International forums and support groups (including those linked in the next section) can provide peer support, practical tips, and emotional assistance.

Confidentiality: All external helplines and counselling services mentioned above operate independently from Wild Fortune. They typically offer anonymous or confidential support, and using them will not affect your account status. We strongly encourage you to contact them if you are concerned, regardless of the amount you have spent.

Help for Family

Gambling problems rarely affect only the player; partners, children, and other family members can also experience financial stress, emotional distress, and relationship conflict. If someone you care about is gambling in a way that worries you, you are entitled to support in your own right, whether or not the person who gambles is ready to seek help.

How to start a conversation

• Choose an appropriate time and place: Speak when the person is sober, not actively gambling, and when you both have enough time to talk without interruption.
• Use "I" statements: Focus on how their behaviour affects you rather than accusing or blaming, for example, "I feel worried when I see bills unpaid" instead of "You always waste money at the casino".
• Avoid threats or ultimatums at first: While boundaries are important, opening with harsh threats can cause defensiveness and denial.
• Be specific and factual: Refer to concrete examples, such as missed bills, concealed accounts, or changes in mood and behaviour.
• Emphasise support: Make it clear that you want to help them seek assistance, not to punish or shame them.

Encouraging professional help

• Suggest accessing Gambling Help Online together, or calling 1800 858 858 from the same room so you can both speak to a counsellor.
• Offer to sit with them while they complete an online self-assessment or read information on gambling harm.
• Discuss practical steps such as setting deposit limits, taking a Time-Out, or requesting self-exclusion on wildfortunebet-au.com, and consider being present when they make these requests.
• If the person refuses help, seek support for yourself anyway to learn strategies for setting boundaries and protecting your own wellbeing.

Family support groups and resources

• Gambling Help Online - For Family and Friends
  • Website section: For families and friends
  • Provides information, self-help tools, and online counselling specifically for affected others.
• Online forums and peer support:
  • Many gambling support websites host moderated forums and chat rooms where family members can share experiences with others facing similar issues.
  • International platforms such as Gambling Therapy also offer dedicated groups for affected others.
• Professional counselling and psychotherapy:
  • General practitioners (GPs) in Australia can provide referrals to psychologists or counsellors under Medicare-supported programs, where eligible.
  • Financial counselling services can assist with debt management, budgeting, and negotiation with creditors when gambling has led to financial strain.

Recommended next steps for families

• Contact a gambling support service (for example, 1800 858 858) to discuss your situation confidentially and receive personalised advice.
• Review family finances, secure joint accounts where appropriate, and consider independent financial advice if there are debts.
• Encourage the person who gambles to set limits or self-exclude on wildfortunebet-au.com and, if they consent, support them through the process.
• Plan for your own safety and wellbeing: seek emotional support, maintain social connections, and consider setting clear boundaries about money and household responsibilities.

Operator's Commitment

Wild Fortune, operating Wild Fortune for Australian players via wildfortunebet-au.com under Curaçao licence 8048/JAZ2019-015, recognises that offshore online gambling carries particular risks due to the absence of Australian regulatory oversight and formal dispute resolution. Within the constraints of its licensing framework and platform capabilities, the operator is committed to taking reasonable measures to reduce gambling-related harm and to respond to identified risk patterns.

Internal risk-check procedures

• Behavioural monitoring:
  • The platform may monitor patterns such as unusually long playing sessions, rapid and repeated deposits, frequent use of bonuses, and repeated attempts to reverse withdrawals.
  • Shared SoftSwiss infrastructure may also detect certain behaviours across sister brands (for example, previously flagged bonus abuse or multiple accounts), which can lead to enhanced checks on wildfortunebet-au.com.
• Automated alerts and warnings:
  • When specific risk thresholds are reached (for example, large cumulative deposits within a short period), automated notifications may remind players of available limits and tools.
  • Reality checks and on-screen popups can display session length, net results, and links to the Responsible Gaming page.
• Manual reviews:
  • Customer accounts may be reviewed manually when responsible gaming concerns or unusual activity are detected, including in the context of KYC and anti-fraud (as outlined in the site's general Terms and Conditions and bonus terms).
  • In high-risk situations, the operator may apply additional restrictions such as limits on deposits or bets, temporary suspension, or prompt the player to consider self-exclusion.

When we may contact you about responsible gaming

• Contact conditions: Support or risk teams may initiate contact with you if:
  • There is a pattern of escalating deposits or losses over a short period that indicates potential loss of control.
  • You repeatedly request reversal of withdrawals or show signs of chasing losses.
  • We receive direct communication from you or a third party suggesting that you may be experiencing harm related to your gambling.
• Nature of contact:
  • Contact is usually made via e-mail or on-site messages, and occasionally through live chat when you are logged in.
  • The purpose is to inform you about available responsible gaming tools, encourage setting limits or taking a break, and, where appropriate, suggest self-exclusion and external support services.
• Potential protective actions:
  • The operator may, at its discretion and subject to its legal obligations under Curaçao law and internal policies, apply or recommend limits, temporary blocks, or self-exclusion where there is evidence of significant risk.
  • Any such actions are taken in good faith to reduce harm but do not create a guarantee of detection or a legal obligation to monitor individual behaviour continuously.

Regulatory limitation notice: Because Wild Fortune is not licensed in Australia, the responsible gaming measures described here are implemented under Curaçao licensing and internal policy only. They should not be interpreted as equivalent to the consumer protections or complaint mechanisms that may exist for gambling services licensed in Australian states or territories. Players are encouraged to seek independent legal or financial advice if they have concerns.

Updates

Wild Fortune may modify this Responsible Gaming page from time to time to reflect changes in its internal policies, platform capabilities, or applicable regulatory requirements in its licensing jurisdiction. As Australian regulation and ACMA enforcement regarding offshore gambling continue to evolve, information about access, blocking, and available tools may change.

How you will be informed about changes

• Website notifications: Material updates to responsible gaming tools or policies may be highlighted on wildfortunebet-au.com via banners, pop-up notices, or messages in your account area.
• E-mail communication: Where legally required or considered appropriate, we may send an e-mail to the address registered to your account summarising significant changes, especially if they affect your ability to use limits, self-exclusion, or other protective features.
• Terms and conditions: Some responsible gaming-related rules may also be reflected in the general Terms and Conditions and bonus terms, which are available at:
  • https://wildfortunebet-au.com/terms-and-conditions
  • https://wildfortunebet-au.com/bonus-terms

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming at Wild Fortune, wish to set or adjust limits, request self-exclusion, or provide feedback about our safeguards, you can contact us using the channels below. Please note that we may need to verify your identity before making changes to your account for security and compliance reasons.

Responsible Gaming contact details

• E-mail - Responsible Gaming Team:
  • Address: [email protected] (designated for limit requests, self-exclusion, and harm-related concerns).
• E-mail - General Support (for reference):
  • If you contact general support first, your case may be escalated internally to the Responsible Gaming team where appropriate.
• Phone:
  • Phone support is not currently available for Australian players for responsible gaming matters. Please use e-mail or live chat.
• Live Chat:
  • Access: via the support icon on wildfortunebet-au.com (24/7).
  • Instructions: a chatbot may respond first; type "Agent" to speak to a human support representative and specify that your query relates to responsible gaming or self-exclusion.

Feedback and self-control request form

You can submit requests or feedback related to responsible gaming directly through an online form in your account area.

1. Log in to your Wild Fortune account.
2. Navigate to "Profile" -> "Responsible Gaming" -> "Contact / Feedback" (or similarly named section, if available).
3. Complete the form, including:
   • Your full name and registered e-mail address.
   • Your username or account ID on wildfortunebet-au.com.
   • The type of request:
     • Set or reduce deposit limits
     • Activate Time-Out
     • Request temporary or permanent self-exclusion
     • Report a concern about your own gambling behaviour
     • Provide feedback or suggestions about our responsible gaming measures
   • A brief description of your situation or request.
4. Submit the form. We will aim to acknowledge your request within a reasonable timeframe (typically within 24 - 48 hours), but some actions, such as self-exclusion, may be prioritised and applied more quickly where feasible.

Important disclaimer: While Wild Fortune will take reasonable steps under its Curaçao licence and internal policies to implement your responsible gaming requests promptly, technical or verification processes may cause delays. These tools and services do not replace independent professional counselling, legal advice, or financial advice. For urgent emotional or safety concerns in Australia, please contact emergency services on 000 or a crisis service such as Lifeline on 13 11 14.