Terms & Conditions
These Terms and Conditions ("Terms") govern your relationship with the operator of the online casino services marketed as "Wild Fortune" and made available via wildfortunebet-au.com ("Website"). By registering an account or using any services on the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.
These Terms are effective from 1 January 2026 and remain in force until replaced or updated in accordance with the "Changes to Terms" section below.
Definitions
For the purposes of these Terms, the following definitions apply:
- Operator means the company operating the Website for Australian-facing players, currently identified as Hollycorn N.V., a company incorporated under the laws of Curaçao and holding an online gambling sub-licence under master licence 8048/JAZ2019-015 issued by Antillephone N.V. References in these Terms also cover any successor or affiliated entity (including, where applicable, Dama N.V.) that may operate wildfortunebet-au.com from time to time.
- Website means the domain wildfortunebet-au.com and any related mobile or Progressive Web App (PWA) versions branded as Wild Fortune that provide access to the Operator's online casino services.
- User or Player means any natural person who accesses the Website, creates an account, and/or places a Bet or Wager using the services offered on the Website.
- Account means the personal, single-player account created by a User on the Website for the purposes of accessing games, making deposits, placing Bets and requesting withdrawals.
- Services means all products and services made available by the Operator on the Website, including but not limited to online casino games, live dealer games, bonuses, promotions, loyalty or VIP programs and any related features.
- Game(s) means any software-based or live casino game (including slots, table games, live dealer games and game shows) provided via the SoftSwiss platform or other approved providers.
- Bet or Stake means any amount of Real Money or Bonus Funds placed on a Game outcome.
- Wager means the act of placing a Bet, and, in the context of bonuses, the cumulative amount that must be staked before Bonus Funds or related winnings can be withdrawn.
- Real Money means funds deposited by the Player using the payment methods accepted on the Website (including AUD, EUR, USD or equivalent crypto value) and not subject to wagering requirements, other than the mandatory minimum turnover rule.
- Bonus or Promotion means any offer granting additional funds, free spins, cashback, VIP rewards or other benefits, subject to specific terms, including wagering requirements and expiry dates.
- Bonus Funds means virtual funds credited to an Account under a Bonus or Promotion, which may be converted into withdrawable Real Money only after all applicable conditions are fulfilled.
- Wagering Requirements means the specified multiple of the Bonus, Bonus plus deposit, or other amount that must be wagered before any associated winnings can be withdrawn.
- Cryptocurrency or Crypto means virtual currencies supported by the Website, such as BTC or USDT (TRC20), used for deposits and/or withdrawals.
- KYC (Know Your Customer) means the identity verification procedures carried out by the Operator to verify a Player's identity, address and payment methods in accordance with anti-money laundering ("AML") and counter-terrorism financing requirements.
- Restricted Jurisdiction means any country or territory where online casino gambling is prohibited or where the Operator has decided not to offer the Services, whether or not explicitly listed on the Website.
- Grey-market operation means that the Services are offered under an offshore licence (Curaçao) and are not locally licensed in Australia, and therefore do not provide Australian regulatory protections.
Account Registration
Eligibility and Age Verification
- Age requirement: You may register and use an Account only if you are at least 18 years old at the time of registration. The Operator may request proof of age at any time and may suspend or close your Account if you cannot satisfactorily demonstrate that you meet the minimum age requirement.
- Legal capacity and local laws: By registering, you confirm that:
- you have legal capacity to enter into binding contracts;
- you are not accessing the Services from a Restricted Jurisdiction; and
- you are solely responsible for ensuring that your use of the Services complies with all laws applicable to you, including the Interactive Gambling Act 2001 (Australia).
Regional compliance note (AU): The Services offered on wildfortunebet-au.com are not licensed in Australia and may be considered illegal under Australian law. You acknowledge that you use the Website at your own risk and that you will not have access to Australian governmental complaint mechanisms (including ACMA or state gaming regulators) in the event of a dispute.
Registration Process
- Creating an Account: To register, you must complete the online sign-up form, providing at least a valid email address, password and other requested details (e.g. name, date of birth, country, currency). You may also be required to verify your email by clicking a confirmation link.
- Single Account: You are allowed to have only one Account on the Website. Multiple Accounts, including across related SoftSwiss-operated brands, may be treated as abuse and may lead to closure of all related Accounts and potential confiscation of funds, especially in cases of bonus abuse or fraud.
- Accuracy of information: You must provide true, accurate, complete and up-to-date information during registration and maintain it throughout your use of the Services. The Operator may request updated information at any time. Providing false or misleading information may result in suspension or closure of your Account and forfeiture of funds in accordance with these Terms.
Login Details and Security
- Password and access: You must keep your login credentials (username, password and any other security data) strictly confidential. You are fully responsible for all activity conducted under your Account, whether or not you personally authorised it.
- Security measures: The Operator uses industry-standard security, including SSL encryption (e.g. Cloudflare SSL) for data transmission. However, you are responsible for ensuring that your devices and internet connections are secure and free from malware or unauthorised access.
- Unauthorised use: If you suspect that your Account has been compromised, you must immediately change your password and notify customer support via live chat or the contact options provided on the Website. The Operator is not liable for losses arising from unauthorised access resulting from your failure to safeguard your credentials.
KYC and Verification
- When KYC is required: The Operator typically conducts KYC checks upon your first withdrawal request and reserves the right to do so at any time, including prior to or after large deposits, suspicious activity or changes in personal details.
- Standard KYC documents: You may be asked to provide:
- Valid government-issued photo ID (e.g. passport or driver's licence; front and back where applicable);
- Proof of address issued within the last 90 days (e.g. utility bill or bank statement; physical letters or clearly photographed originals are preferred); and
- Proof of payment method (e.g. screenshot of crypto wallet, or photo of payment card with middle digits and CVV covered).
- Quality of documents: Documents must be clear, legible, uncropped and not altered. The Operator may reject documents that are blurred, partially visible, expired or otherwise not compliant, and may request resubmission.
- Additional verification: For higher cumulative withdrawals (e.g. above approximately AUD 2,000), the Operator may require additional steps such as a selfie holding your ID and a handwritten note, video verification or other enhanced due diligence measures.
- Processing time: KYC reviews are normally completed within 24 - 48 hours, but may exceed 72 hours during peak periods, weekends or in complex cases.
- Failure to verify: If you fail to complete KYC or provide requested documentation, the Operator may suspend or close your Account, void Bonuses and cancel pending withdrawals in line with AML and fraud-prevention obligations.
Betting & Gameplay Rules
General Rules for Placing Bets
- Availability of Games: The selection of Games, their rules, minimum and maximum stakes and paytables are determined by the respective game providers (e.g. via the SoftSwiss platform) and may vary over time. The rules and paytables displayed within each Game form an integral part of these Terms.
- Placing a Bet: A Bet is deemed placed when it is accepted by the game server and recorded in the Operator's system logs. Once a Bet is accepted, it is normally irreversible and may not be cancelled by the Player.
- Bet limits: Minimum and maximum Bet amounts are set per Game or table and shown in the Game interface. The Operator may adjust general limits or impose personalised limits (e.g. due to risk management, AML or responsible gambling policies) at its sole discretion.
- Game results: All Game outcomes are determined by a certified random number generator (RNG) or, for live games, by the actual physical or live-streamed event. The result as recorded by the game server is final and binding. In case of discrepancy between your device screen and the Operator's or provider's logs, the latter will prevail.
Cancellation and Modification of Bets
- Player-initiated changes: You are responsible for checking all details before confirming your Bet. Once confirmed and accepted, a Bet cannot usually be altered or cancelled.
- Operator-initiated adjustments: The Operator may void, adjust or cancel a Bet (or series of Bets) where:
- a technical error, software malfunction or incorrect configuration occurred;
- a Game or round is declared void by the game provider;
- the Bet was placed after the outcome was known or after the Game should have been closed; or
- fraud, collusion, use of bots or exploitation of a bug is suspected.
- Technical failures: If your connection is interrupted during gameplay, the result of the Bet will be determined by the game server. On reconnection, you will be able to see the final outcome in your balance and/or game history. The Operator is not responsible for any loss due to internet or hardware failures on your side.
Conduct in Live Casino, Chats and on the Website
- Respectful behaviour: You must behave respectfully in all chat rooms, live dealer tables and communications with staff and other players. The following is strictly prohibited:
- insults, threats, harassment or abusive language;
- hate speech, discrimination or any content that is defamatory, obscene or offensive;
- posting or sharing personal data of others; and
- any advertising, spamming or solicitation.
- Fraud and collusion: You may not:
- use automated tools, bots or scripts to place Bets or manipulate Games;
- collude with other players or exploit timing or system vulnerabilities;
- engage in chip-dumping, arbitrage between related brands or patterns clearly designed to exploit Bonuses contrary to their purpose.
- Responsible gambling: You are responsible for your gambling behaviour. The Operator may offer tools such as deposit limits, session limits or self-exclusion on the Website. Use of these tools does not limit the Operator's rights under these Terms.
Bonus Terms
General Bonus Conditions
- Separate bonus rules: In addition to this section, each Bonus or Promotion may have specific terms, including:
- wagering requirements;
- minimum deposit amounts;
- maximum Bet per spin/round while wagering;
- game restrictions and excluded titles; and
- validity periods and expiry times.
- Bonus activation: A Bonus may be granted automatically on deposit, on opt-in via checkbox or bonus code, or manually by customer support or VIP managers. It is your responsibility to read and understand the applicable conditions before accepting any Bonus.
- Bonus and Real Money order: Unless otherwise stated, wagers are generally deducted from Real Money first and then from Bonus Funds. However, particular offers may use different logic as explained in the relevant Bonus terms.
Wagering Requirements and Timeframes
- Standard wagering: A typical deposit Bonus may require wagering of the Bonus amount and/or deposit amount a certain number of times (e.g. 30x, 40x or as specified in the offer). You must meet these wagering requirements within the stated timeframe (e.g. within a set number of days from activation) before you can withdraw Bonus-derived winnings.
- Game contribution: Different Games may contribute differently towards wagering. For example, most slots may contribute 100%, while table games, live games or low-risk betting strategies may contribute less or be excluded. The current contribution table and excluded Games list are published on the Website and may be updated from time to time.
- Expiry: If wagering requirements are not met within the stated timeframe, the Bonus and any associated winnings may be removed from your Account.
Maximum Bet and Prohibited Actions
- Maximum Bet while wagering: When using an active Bonus, you must comply with any maximum Bet per spin/round limits specified in the Bonus terms (for example, a cap on the equivalent of a set AUD amount per spin). Bets exceeding these limits during wagering may lead to confiscation of winnings and/or cancellation of the Bonus.
- Prohibited games: Some Games may be excluded from Bonus wagering entirely or may be allowed only for Real Money play. Playing excluded Games with active Bonus Funds can result in removal of the Bonus and associated winnings. Always check the current excluded Games list on the Bonus terms page.
- Bonus abuse: Prohibited practices include, but are not limited to:
- creating multiple Accounts to claim Bonuses more than once;
- using minimal-risk betting strategies solely to unlock Bonus wagering (e.g. covering most outcomes at roulette);
- transferring funds between different brands on the same platform to benefit from overlapping promotions; and
- deliberately delaying rounds or building up value in a Game using Real Money and then attempting to release that value using Bonus Funds.
Combination of Promotions and VIP Offers
- One promotion at a time: Unless explicitly allowed, Bonuses and Promotions cannot be combined. If you activate a new Bonus while another is still active, the Operator may cancel the previous Bonus and any associated winnings.
- Cashback and VIP rewards: Certain Players, especially high-value or VIP Users, may receive personalised offers such as wager-free cashback on losses above specified thresholds (e.g. weekly losses exceeding a particular AUD amount). Such offers:
- are discretionary and may not be publicly advertised;
- are governed by any specific terms communicated individually (e.g. via WhatsApp or email); and
- may be modified or revoked at the Operator's discretion, subject to applicable law.
- Bonus removal on withdrawal: If you request a withdrawal while a Bonus with unmet wagering requirements is active, the Operator may:
- cancel the active Bonus and associated winnings; or
- process the withdrawal only after the Bonus is forfeited or wagering is completed, depending on the relevant Bonus terms.
Payments & Withdrawals
Accepted Payment Methods for Australian Players
- Deposit methods (indicative as of 2026): The Website may support, among others:
- PayID (via third-party processors such as MiFinity): deposit only; typical minimum deposit around AUD 20.
- Neosurf vouchers: deposit only; typical minimum deposit around AUD 15.
- Crypto (USDT-TRC20): deposit and withdrawal; typical minimum deposit around AUD 20 equivalent; daily withdrawal limit may be around AUD 6,000 equivalent, subject to Operator limits and AML checks.
- Crypto (BTC): deposit and withdrawal; typical minimum deposit around 0.0001 BTC; daily withdrawal caps may apply (e.g. around 0.1 BTC).
- Bank Transfer (withdrawal only): may be offered for payouts; per-transaction limit may be around AUD 4,000, subject to intermediary and bank controls.
- Visa/Mastercard: typically available for deposits; a minimum deposit around AUD 20 and potential FX or processing fees may apply.
Deposits, Currency and FX
- Deposit processing: Deposits are credited to your Account once confirmed by the payment provider. Crypto deposits may require network confirmations before being